Privacy policy.

1. Introduction

At AB Foot Clinic, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By submitting an enquiry through our website or contacting us by phone or email, you agree to this policy.

2. What information we collect

We may collect the following information when you use our website enquiry form or contact us directly:

  • Your full name

  • Email address

  • Telephone number

  • Details of your enquiry or medical concern

  • Preferred appointment date/time (if provided)

  • Consent confirmation

We do not collect payment information through this website.

3. How we use your information

We only use your personal information to:

  • Respond to your enquiry

  • Book or manage appointments

  • Provide information about our services that you have requested

  • Maintain clinical and administrative records as required by law

We will not use your information for marketing without your explicit consent.

4. Legal basis for processing

We process your personal data under the following lawful bases:

  • Consent – you have given clear consent to contact you regarding your enquiry.

  • Contract – to provide care or treatment you have requested.

  • Legal obligation – to maintain accurate medical and financial records as required by healthcare regulations.

5. How we store and protect your information

Your data is stored securely in our clinic management system and/or email service, both of which are password-protected and comply with UK GDPR standards.

We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

6. How long we keep your information

  • Enquiry forms: kept for up to 6 months after your last contact, unless you become a patient.

  • Patient records: retained for at least 8 years after your last treatment (as required by HCPC and NHS guidelines).

After these periods, your information will be securely deleted or anonymised.

7. Sharing your information

We will only share your information if:

  • It is necessary for your treatment (e.g. referral to another healthcare professional with your consent).

  • We are legally required to do so (e.g. court order or safeguarding concern).

We will never sell or share your information with third parties for marketing purposes.

8. Your rights under UK GDPR

You have the right to:

  • Request access to the data we hold about you.

  • Request deletion of your data (“right to be forgotten”) where applicable.

  • Withdraw consent for us to contact you at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please email us at info@abfootclinic.co.uk.

9. Cookies and website analytics

Our website may use cookies or analytics tools to improve user experience and monitor website performance. These do not store personal health information. You can adjust your browser settings to refuse cookies.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the date shown at the top.

11. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Officer / Clinic Owner

Annette Brown

AB Foot Clinic

info@abfootclinic.co.uk

07503186480